Check these first
Check whether reminders arrived on time and whether your contact has been verified. These two checks can help narrow down the issue.
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Support
Need help? Start here
Find the troubleshooting advice that matches your situation. When contacting support, include your device, when the issue happened, and what you noticed.
Common causes
Reminder delays can be related to notification permission, battery optimization, background restrictions, or network conditions.
Service limits
HereSignal is not real-time monitoring and does not guarantee that every reminder or notification will arrive.
Contact support
Send a support request
Add a reply email and describe what you need help with. Include details that help us understand the issue.
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01
How do I get started?
Start here if you are setting up HereSignal for the first time and want the shortest path to a working routine.
- Turn notifications on so reminders can reach you.
- Choose a rhythm that matches your real day.
- Add a trusted contact only if you want missed check-ins to notify someone.
02
Why did I not get a reminder in time?
Start here if a reminder felt late, missing, or harder to understand than expected.
- A missed check-in first goes through a reminder and response flow.
- Free currently uses a 2, 4, or 8 hour confirmation window.
- Device settings, permissions, and networks can delay reminders.
03
How do trusted contacts work?
Start here if you want to understand who can be notified, what they may receive, and why verification matters.
- Free supports one trusted contact today.
- Current Pro defaults support up to five trusted contacts.
- Contact methods may need verification before they can receive notifications.
04
Why are notifications delayed on my device?
Start here if reminders or downstream notifications seem inconsistent on a specific phone.
- Notification permission is a core prerequisite for normal operation.
- Battery optimization or background restrictions can delay reminders.
- Push, SMS, and email availability depends on plan and verified setup.
05
Do I need to upgrade?
Start here if you are trying to decide whether Free is enough or what changes when you move to Pro.
- Current pricing is DKK 49 monthly and DKK 399 yearly.
- Monthly and yearly Pro have the same feature set.
- Store pricing may vary slightly once public listings are live.
06
How does privacy work in practice?
Start here if you want the plain-language version of how HereSignal handles data, tracking, and account choices.
- HereSignal is not designed as always-on real-time tracking.
- Trusted contacts only see what the flow is meant to send them.
- You can delete your account or clear local cache separately.
Top support questions
More about reminders, contact roles, plans, and privacy.
Device permissions, battery optimization, background restrictions, and network conditions can delay local reminders or downstream notifications. HereSignal treats alerts as best effort, not guaranteed delivery.